Política de envío

I Just Placed An Order; When Will It Ship?

Your order will be shipped the same day if placed before 12 PM, or the next business day if placed after. 

How Long Is The Shipping Time?

Here’s what you can expect:

  • DPF Delete Tuners: Your tuner will arrive lightning-fast, typically within 3-4 days after your order, kickstarting your performance enhancement.
  • Delete Pipes and Exhausts: Expect delivery within 5-6 days to elevate your system’s capabilities.
  • EGR Delete Kits: These kits are promptly delivered by the 5th day to complete your vehicle’s upgrade.

Please note, these are estimated delivery times and can vary due to factors beyond our control, such as weather conditions, holidays, or other disruptions. Each product is shipped by a dedicated postal service to ensure timely delivery. Although we strive for your package to arrive on time, delays may occur due to circumstances our carriers face. Thus, we cannot guarantee the exact delivery times, and any issues with delivery fall under the responsibility of the shipping company.

Will I Receive A Tracking Number?

We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.

When you receive your tracking number, if you need help tracking your order, you can go to our order tracking page. 

Shipment Tracking & Claim Responsibility

Tracking numbers are provided for applicable shipments so customers can follow delivery progress directly through the carrier.

Please understand that carriers do not maintain tracking records indefinitely. Once shipment information is deleted or no longer accessible within the carrier’s database, delivery verification and tracking history may become unavailable.

For this reason, customers should contact us promptly regarding lost, delayed, or missing shipments. Claims submitted after tracking data has expired may not qualify for investigation, reimbursement, or replacement because the carrier can no longer validate the shipment status.

Carrier data retention practices are outside of our control.

Can I Cancel My Order?

Once you place your order, we process it immediately, so it cannot be cancelled. If you made a mistake in your order, please email us right away at sales@Dieselino.com, and we'll do our best to make the necessary changes. Just be sure to mention your order number in your email.

Delivery Responsibility

Orders shipped internationally may be subject to customs duties, taxes, or brokerage fees depending on the destination country. These charges are not included in the order total and must be paid by the recipient.

Undelivered or Returned Shipments

If a shipment cannot be delivered due to:

  • refusal of delivery
  • failure to pay import charges
  • absence or non-collection

the order may be returned to the sender.

In such situations:

  • All shipping and logistics-related costs will be charged to the customer
  • These costs will be deducted from any applicable refund
  • If total charges exceed the original payment, the remaining amount is payable by the customer

Liability Disclaimer

Dieselino is not responsible for:

  • delays caused by customs processing
  • additional import fees or local taxes
  • returned shipments due to customer inaction or refusal