Política de reembolso
Immediate Order Processing
We process orders immediately after payment to ensure fast shipping. As a result,
orders cannot be canceled or modified once placed.
If you contact us quickly after placing the order, we may attempt to stop the shipment, but please note:
- Shipping and processing costs are non-refundable.
- A cancellation fee will apply if the label was already been generated.
Always double-check compatibility and contact sales@Dieselino.com with any questions before ordering to avoid mistakes.
Final-Sale Items – No Returns or Exchanges
The following items are non-returnable and non-refundable under any circumstances (unless defective):
- Tuning services (including devices, flashed files, Performance tuners, and calibrations)
- Special-order items like custom exhausts, EGR deletes, and race pipes
- Any product marked “Final Sale” or “Non-returnable” on the product page
- Gift or coupons
Once tuning begins or a part is custom-built, the sale is final.
Please double-check all specs before ordering.
This policy does not affect your rights if the product is defective, not as described, or never delivered.
If You Received a Defective or Incorrect Item
If something’s wrong with your order, we’ll make it right.
Email sales@Dieselino.com within 30 days of discovering the issue (but no later than 12 months after delivery) with:
- Your order number
- A detailed explanation of the issue
- Supporting photos, logs, or screenshots (if applicable)
If we confirm the problem, we’ll issue a Return Merchandise Authorization (RMA). Once we receive and inspect the product, we’ll repair, replace, or refund it at no cost to you.
Packages returned without our RMA number will be refused.
Delivery Acceptance Requirement
All customers are required to accept delivery of their orders and fulfill any import-related obligations, including payment of duties, taxes, and brokerage fees.
Failure to do so will result in the shipment being classified as a non-accepted return, initiated by the customer.
Delivery Record & Tracking Data Notice
Shipping carriers store tracking and delivery information only for a limited period. After this retention window expires, shipment details, scans, and delivery confirmation may no longer be retrievable.
Customers must report any missing shipment, delivery problem, or non-receipt concern within a reasonable timeframe following the estimated delivery date.
If a request is submitted after carrier tracking records have been removed or archived, we may not be able to confirm delivery status, open a carrier investigation, process a claim, or offer a refund or replacement, since the shipment can no longer be verified through the carrier’s system.
Tracking data retention policies are controlled entirely by the shipping provider and are beyond our authority.
Costs Associated With Non-Accepted Shipments
When an order is refused, unclaimed, or returned due to unpaid import charges, the customer becomes responsible for all costs generated during the shipping cycle.
These may include:
- Outbound shipping expenses
- Return freight charges
- Carrier service, rerouting, or administrative fees
- Customs duties, import taxes, and brokerage costs
- Storage or handling fees assessed during transit or return
Refund Handling
In cases of non-accepted delivery:
- Any refund issued will be adjusted to reflect all incurred costs
- If expenses exceed the original payment, the customer must cover the outstanding balance
- Refund processing will begin only after the shipment is returned and all charges are confirmed
Dieselino reserves the right to decline or limit refunds where applicable.
Customer Responsibility Agreement
By placing an order, you agree to:
- Accept delivery of the shipment
- Pay all applicable import-related fees
- Cover any additional costs resulting from refusal, delay, or non-acceptance
Failure to comply with these terms may result in financial liability beyond the original order amount.
Refund Timeline
Once your return is inspected and approved, we’ll process your refund within 10 business days to the original payment method.
If your refund hasn’t appeared after 15 business days, contact us at sales@Dieselino.com and we’ll look into it.